Info

Opening hours

Reception is open from Mon to Fri from 8 am to 5 pm.

On weekends reception is closed. Accommodation is only possible with advance reservation.

To speed up check-in, you can print out and fill this passenger card in advance.

Passenger form (PDF)

Welcome to stay with us!

WE BUILD SUSTAINABLE TOURISM

Suomi Camping Oy and Holiday Center Rauhalahti are committed to the principles of sustainable tourism.

In practice, we implement the principles of sustainable tourism through the Ekokompass and Sustainable Travel Finland (STF) development paths.

As a sign of our commitment to environmentally responsible activities, we have granted an EkoCompass Certificate.

Read more here

FREQUENTLY ASKED QUESTIONS

Can I cancel a reservation?

If you are unable to come to the area, the reservation must be cancelled immediately by phone or e-mail. If you have already paid for the reservation, you can ask for a reimbursement by e-mail sales@visitrauhalahti.fi.  

When a payment is refunded, an office fee of 20 € is always deducted. 

 

If you have made a reservation through a channel other than us (for example, booking.com), it can only be cancelled through the relevant provider. 

What to do if I lose or misplace the cottage key?

The booker is responsible for the key and the cottage during the booking period. If you forget the key inside the cottage, you will be charged € 30 for opening the door (€40 at night between 23:00 and 06:00 and on public holidays).

Can I bring pets to the area?

Pets are warmly welcome in the accommodation areas, but advance notification must always be made. Please make sure that your pet has its own bed if necessary, a pet's place is not on the bed or couch. The fee for pets in the holiday homes and holiday cottages is 10 € /day for the accommodation period. The pet fee does not compensate damages caused by the pet or additional laundromat costs for textiles. The illness of a pet does not entitle you to cancel a reservation. The customer is responsible for cleaning up after their pets in the managed grass areas. With us, you can also bring your pet to the terrace of the Summer Restaurant Rauhalahti during the summer! There is also a pet outdoor area and a dog beach in our area.

Does the campsite include a laundry facility?

The service buildings on our campsite include two places where guests can do laundry. Laundry detergent is not available in the laundry rooms but can be purchased from the reception as necessary! The holiday homes are equipped with washing machines. 

CANCELLATION AND ACCOMMODATION TERMS AND CONDITIONS

Accommodation

The accommodation day in the holiday and camping cottages begins at 4 p.m. and in the holiday homes at 3 p.m. . 

 
The accommodation day in the cottages ends at 12 noon. The accommodation day in the recreational vehicles and tents begins at 6 a.m. on the arrival date and ends at 3 p.m. on the departure date. In Kivilampi motorhome area check-in starts at 1 pm and check-out is at 12 noon. 

Cancellation terms and conditions

For reservations less than one week, the reservation can be cancelled the day prior to the start of the reservation until 4 p.m. For a cancellation made after this time, the Centre has the right to charge the price for one accommodation day. 
 
For a reservation that lasts one week or more or concerns multiple accommodation units, the customer may make the cancellation without charge 7 days before the start date of the reservation. For cancellations made later, the Centre has the right to be compensated for the agreed price as follows: 

  • 3–6 days before the start of the reservation, 50% of the value of the reservation for the time period that the accommodation unit could not be rented again. 
  • less than 2 days before the start of the reservation, 100% of the value of the reservation for the time period that the accommodation unit could not be rented again. 

 

Reservations made for times during special events (e.g. Midsummer and Sawo Show) may be cancelled free of charge 30 days before the start date of the reservation. For cancellations made later, the Centre has the right to be compensated for the agreed price as follows: 

  • 8-29 days before the start of the reservation, 50% of the value of the reservation for the time period that the accommodation unit could not be rented again. 
  • less than 7 days before the start of the reservation, 100 % of the value of the reservation for the time period that the accommodation unit could not be rented again. 

Special event reservations are always paid in advance, either in the online store or against an invoice. If the customer has not made the payment by the due date, the service provider may unilaterally cancel the reservation and return the object to be rented. 

 

Note. Not paying for the reservation is not a cancellation! If the customer does not cancel their reservation and the object remains unrented due to the unpaid reservation on it, the price of the reservation in its entirety is charged to the customer that did not arrive. 
Departure before the agreed upon time: full price is charged for the time not used. 

Service provider's right to cancel a reservation

The camping area is not responsible for a reservation cancellation due to force majeure. In this case, the customer has the right to be reimbursed for the possible payment for accommodations made in advance. The service provider's liability is limited to reimbursing only the paid amount, and there is no obligation to provide a compensatory object. In a force majeure case, the service provider may offer to change the reservation, to the extent possible, to another form of accommodation as an alternative to cancelling the reservation. 

Groups

Group refers to a party that has reserved at least three accommodation units. The group must submit a list of names and room distribution in advance. The group discount is 5% of the normal prices of the accommodation units.

Accommodation and cleaning the cottage

The key is picked up and returned at Rauhalahti Holiday Centre’s reception (Rauhankatu 3, 70700 Kuopio). In the winter, picking up the key must be agreed upon separately, and the key is left on the kitchen table upon departure.  

 

If you sleep without sheets, we can charge for washing the bedding. Linen is included in the accommodation price in holiday houses and holiday cottages. Linen is not included in the price in camping cottages.  

 

Basic cleaning is included in the accommodation price. The customer is, however, required to put things in their original places, clean the dishes, empty the refrigerator, take the trash to the collection point and take bottles and cans with them. Spilled liquids, stains etc. must be removed. Linen is removed and left on the bed. We reserve the right to invoice the customer in arrears, if cleaning the cottage requires extra cleaning or the use of special detergents. 

 

Final cleaning can be bought from the reception, final cleaning is 80€.

Public disturbances

If a customer behaves in violation of the general rules and regulations of the camping area or acts against instructions given by the camping area staff and does not cease to cause the disturbance despite a warning given by a representative of the camping area, the camping area has the right to discontinue the reservation immediately. Actual costs resulting from all of the above-mentioned procedures are charged to the person who made the booking. 

 

In summer season there is a night guard in the area. 

Damages, deficiencies and claims

All remarks related to the furniture and condition of the accommodation unit must be addressed to the camping area’s staff immediately, whereupon they can be fixed or compensated already during the accommodation. If the flaw cannot be fixed or compensated on site, you must make a written claim regarding the matter.  

 

Likewise, the customer is responsible for notifying the Centre immediately and compensating the damages caused to the accommodation unit or other camping area buildings and their furniture. Unreported damages are invoiced according to actual costs in arrears. The person who made the booking is fully responsible for ensuring that the rented accommodation unit stays in good condition during the accommodation reservation. The service provider is not responsible for problems caused by a third party (for example, breaks in the water or electricity network, the data communications or television network). 

Number of persons

The greatest number of persons permitted in an accommodation unit is the same as the number of beds and extra beds. The number of persons must be declared with a passenger form no later than at check-in, and it cannot be exceeded. 

Obligation to provide traveller information

In accordance with the Accommodation Act, a traveller must fill out a passenger form before accommodation. The customer has the option to fill out and print an electronic passenger form which speeds up the accommodation process at the camping area. 

 

The passenger form must be filled out no later than at check-in. A penalty is imposed under criminal law on neglecting the obligation to provide information and giving false personal information. The passenger form (PDF) link can be found below.  

Smoking

Smoking is permitted only outside the accommodation areas. With regard to unauthorised smoking indoors, the service provider has the right to charge for the additional costs resulting from cleaning and ventilation.

Lost property

Lost items are kept for 3 months and can be claimed at the reception free of charge. The customer is responsible for costs resulting from shipping the lost items

RULES AND REGULATIONS

Arrival

  • Upon arrival, check in at the reception and prove your identity if requested. 
  • Fill out the traveller form. 
  • Follow the staff's instructions with regard to making payments. 
  • The group leader manages the accommodation for groups. 

Accommodation

  • Follow the staff’s instructions on choosing the camping place and placing the recreational vehicle, tent and vehicle. 
  • The distance between the recreational vehicles and tents should be at least four (4) metres. Group accommodation tents must be agreed upon separately. 
  • Overnight stays are permitted only in recreational vehicles, tents and cottages. 
  • Fixed arrangements and structures around your camping place (for example, a flagpole, terrace, fence, ditch) are forbidden without permission from area staff. Follow cleanliness and given instructions in the cottages.

Staying in the area

  • Making a fire is permitted only in marked fireplaces. 
  • Bringing guns, dangerous steel weapons and other disturbing and dangerous objects to the area is forbidden. 
  • Vests or clothes that can refer to criminal activity or are easily associated with it are forbidden. 
  • Be considerate around the clock regarding the volume level when playing the radio, television and music. 
  • Make sure that your children’s playing does not disturb other guests. Playing ball games is permitted only in designated areas. 
  • Pets must be kept on leash and taken out only in designated areas. 
  • Unnecessary idling of motor vehicles is forbidden. Avoid the unnecessary use of motor vehicles in the area and follow the speed limits and traffic signs.  
  • Exceptionally loud vehicles, such as cars, motorcycles, tractors etc., must be kept in the parking area outside the area.  
  • Quiet time is 12 midnight - 6 a.m., at which time driving a car, loud discussion, listening to music etc. making noise in the area is absolutely forbidden. The area is monitored for disturbances. Please notify the staff immediately about public disturbances, tel. 017 473 000. Persons who cause a disturbance may be removed from the area.  
  • Engaging in trade or related activities without permission is forbidden.  
  • Disruptive use of alcoholic drinks is forbidden. 
  • Respect other customers and do not cause disturbances. 
  • Visiting the area is permitted only with the staff’s permission 

Liability

  • Every guest is responsible for their own belongings. 
  • Belongings kept in the area are the guest's responsibility.  
  • The person who caused the damage is primarily responsible for compensating the damage that occurred. 

Cleanliness and tidiness

  • Keep your camping place environment tidy and clean it carefully upon departure. 
  • Take out the trash to the provided trash cans. 
  • Washing, washing clothes and drying clothes is permitted only in designated area. 
  • Make sure the maintenance areas you use are left tidy. 
  • Car washing and maintenance is permitted only in designated areas. 
  • The emptying of a chemical toilet and grey water must be done only in the emptying facilities. 
  • Leave the cottage tidy upon departure and remember to take out the trash.

A PERSON WHO DOES NOT FOLLOW THE GIVEN INSTRUCTIONS MAY BE REMOVED FROM THE AREA.

COVID-19

The safety of our customers is very important to us.  

All our accommodation services are operating normally. We do our best to ensure the cleanliness of our cottages and common areas 

 All cottages are equipped with their own entrances, which means that our guests can also check in and out without contact if they wish. 

We ask you not to come to Rauhalahti if you have been exposed to the coronavirus or have been placed in quarantine. Doing so would endanger the safety of other customers and our personnel. 

Remember to comply with all instructions and regulations issued by the authorities!